Privacy policy

Last updated: September 7, 2026

DURGA FOOD PRODUCTS operates this website and store, including all related information, content, features, tools, products, and services, to provide you, the customer, with an online shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our website or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on how you interact with our website, we may collect:

  • Contact details: Your name, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card numbers, financial account details, transaction details, form of payment, and payment confirmations processed securely through our payment gateways.

  • Account information: Username, password, security questions, preferences, and saved settings.

  • Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.

  • Communications: Any details included when you contact our customer support team.

  • Device information: IP address, browser type, operating system, network connection, and unique device identifiers.

  • Usage information: Information regarding how and when you navigate and interact with our website.

How We Collect Personal Information

  • Directly from you: When you create an account, make a purchase, subscribe to updates, or contact customer service.

  • Automatically: Through cookies, server logs, and similar tracking technologies when you browse our site.

  • From third parties: Payment processors, logistics/delivery partners, and analytics providers who support our platform operations.

How We Use Your Personal Information

  • Service Delivery & Fulfillment: Processing transactions, managing orders, arranging shipping, handling returns/exchanges, and maintaining your customer account.

  • Marketing & Advertising: Sending promotional emails or updates (where permitted) and tailoring content to your interests.

  • Security & Fraud Prevention: Verifying account authenticity, monitoring for fraudulent or malicious activity, and maintaining secure payment environments.

  • Customer Support: Responding to inquiries, troubleshooting issues, and maintaining business communications.

  • Legal Compliance: Fulfilling legal obligations, responding to government requests, and enforcing our terms and conditions.

Disclosing Personal Information

We do not sell your personal data. We disclose personal information only to trusted third parties to operate our business:

  • Service Providers: Infrastructure hosts, payment gateways, IT support, analytics providers, and shipping/courier partners.

  • Professional & Legal Advisors: Auditors, legal counsels, or regulatory bodies when required by law or during corporate restructurings (such as mergers or sales).

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze site traffic, remember your cart contents, and enhance your user experience. You can manage or disable cookies through your browser settings, though doing so may affect certain site features.

Third-Party Links

Our site may contain links to external websites. We do not control and are not responsible for the privacy practices, security, or content of third-party platforms. Please review their individual policies.

Children's Data

Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the legal age of majority in your jurisdiction. Parents or legal guardians may contact us to request the deletion of any child's data.

Data Security & Retention

We implement standard administrative, technical, and physical safeguards to protect your personal information. However, no data transmission over the internet can be guaranteed as 100% secure. We retain your personal data only as long as necessary to fulfill orders, meet legal requirements, or resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access / Know: Request a copy of the personal data we hold about you.

  • Correction: Request that we update inaccurate or incomplete information.

  • Deletion: Request that we erase your personal data, subject to certain legal exceptions.

  • Opt-Out: Unsubscribe from promotional marketing emails at any time using the link provided at the bottom of our emails.

Contact Us

For questions about our privacy practices, to exercise your data rights, or for general inquiries, please contact us at:

  • Website: durgafoodproduct.in

  • Email: support.durgafoodproducts@gmail.com

  • Address: NH 319, Dangari, Mohania, Kaimur, Bihar, 821109, IN